forum.hwdmediashare.co.uk/forum/26-probl...eam-not-foundq#28121

Is this thread possibly related to my issue?

I send you an email requesting your server details to take a look.

P.S. We process the threads in a FIFO manner, so if you bump your thread you'll only get a slower response. If you bump another user's thread he will also get a slower response, so probaby you won't want that

I sent the account information. Please note the ftp userid must include @channel739.net

Please only install a new build if you absolutely have to as I have since customized the template and video size and added adverts. I am running the 3/4 nightly build which is current. I have already tried previous builds to no avail.

After further testing the problem appears to be specific to FF and IE 7. IE 8 works great with all links. The links that do not work hangs and continues to "buffer" I believe. If you refresh after several minutes you may see success but that can be hit or miss.

Thank you again.

I noticed you were logged into the site again. However, I haven't received a status update or any information on what you are changing. Please advise.

Thank you

I have looked at your website this morning. On the whole, I see the problem you are talking about. Sometimes, the videos you have posted for us start to stream immediately. However, there were some occasions where the video just buffered and never started.

However, this was random and not isolated to any single browser. I tested in all browsers (FF, IE7, IE8, Chrome, Safari, Opera), and the problem occurred in all of them at least once.

Would it be possible for you to check the configuration ??I've looked at your settings, everything looks fine.

I've looked at your video files, everything looks good.

not working

channeljt.com/videos/viewvideo/86/entert...e-of-everything.html

working - converted before the upgrade

channeljt.com/videos/video-categories/vi...e-and-rick-ross.htmlIf you look carefully at these videos in the administrator you will notice one important difference. The one converted before your upgrade only has one video, the Standard Quality FLV file. The one converted after the upgrade has two video files... a Standard Quality FLV file and a High Quality MP4 file.

It is the MP4 files that are creating the problem! The older videos play fine because they are just trying to stream the FLV files. The newer videos are trying to play the HD MP4 files... which is obviously causing the problem.

I am asking these questions as there is definitely an issue with FF.No, it has nothing to do with FF. It was perhaps just a coincidence you noticed it more in this browser.

Since upgrading to the nightly build on 2/23 I have not been able to play videos that I upload and convert. Prior to the upgrade I was able to upload and convert videos without any issues. I am not receiving any errors, however, the video does not play. It simply hangs like it is being buffered. Every once in a while the video has played but very rarely.We now know this is because since the upgrade the hwdVideoShare software has been generating two new video files for each upload, and the MP4 files can not be played on your website.

To fix this, for the moment I have disable the usage of HD MP4 files in your website. Therefore, hwdVideoShare will just use the FLV files and everything seems to be playing fine.

Can you confirm this?

If you wish to start using your MP4 files, we can't help you with solving this problem. The MP4 files exist on your server, and hwdVideoShare is correctly linking to these files in the video player. Other than that, hwdVideoShare has no control over the delivery (speed) of the video file.

You will need to contact your host and explain that the files are never successfully buffered in a video player when the video is loaded from your hosting account. Ask them why.